Buckinghamshire New University (BNU) Achieves 2x Lead Capture with Unibuddy

The Challenge

Buckinghamshire New University was experiencing high volumes of student enquiries, alongside rising expectations for instant, personalized responses. With staff and student ambassadors already stretched, too much time was being spent answering routine questions that were readily available online. They needed a scalable solution to provide 24/7 support without adding to the workload or compromising the student experience.